Business Central Support and Managed Services in Edmonton

Talk to us about Your Business Central Support Needs

Going live on Business Central is the start of your system’s functional life, not the end of the project. Microsoft delivers updates on a biannual basis. Your procedures continue to evolve, staff changes occur, and new employees require training. Testing cannot anticipate every issue that may arise in day-to-day operations. When you have local, knowledgeable Business Central support, your system continues to perform the way your business needs it to.

The Importance of Post Go-Live Support

Microsoft releases two major Business Central updates each year. Each release introduces new features and changes to existing functionality that need to be reviewed, tested, and deployed carefully. Beyond updates, your business changes, and your system needs to change with it. Post- go-live support is what keeps your investment working as your organization grows.

Services

Business Central and Microsoft Dynamics
Business Central ERP
Business Central Implementation
Business Central Partner
Business Central Support and Managed Services

What We Support

Troubleshooting and Fixing Errors

When something stops working, you need it resolved quickly. We diagnose and fix errors, data inconsistencies, performance problems, and connectivity issues. Our team knows Business Central at a configuration level, so issues are resolved by people who understand the system rather than by a generic IT help desk.

Microsoft Updates and Release Management

Microsoft delivers two major Business Central updates each year, in April and October. For each release, we review the release notes, evaluate the impact on your configuration, test changes in a sandbox environment, and deploy them to production with minimal disruption.

Changes to system configuration

After go-live, your team may find workflows that need to be adjusted, along with missing fields or approval processes that need to be reconfigured. Since we know how your system was built, we can make configuration changes quickly.

User Training & Onboarding

New employees need to learn Business Central, and staff turnover is a reality for most organizations. Instead of training new team members in a generic environment, we train them on your system configuration. We also provide refresher training when process changes introduce new workflows.

Reporting & Analytics

If your team requires insights that are not available in the standard reports within Business Central, we can develop new reports, customize existing reports, and build Power BI dashboards.

System Integration

As your technology stack expands, we develop and support integrations between Business Central and other systems, including CRM platforms and third-party data sources.

Time and Material

You request support when you need it and pay only for the time used. This approach is a good fit for stable Business Central environments where issues are few and far between and only require occasional attention.

Managed Services

We keep your system running smoothly, manage your Microsoft updates, and provide support whenever needed. This hands-off approach is ideal for organisations that want to focus on running their business rather than managing their ERP environment.
Local Examples
Real Life Edmonton Support Cases

Example 1

An Edmonton distributor experienced a critical issue when a major customer's orders stopped processing on Friday afternoon. The issue was identified and repaired within two hours and did not affect weekend order volume.

Example 2

An Edmonton manufacturer required a tailored profitability report with only 24 hours' notice before a board meeting. We built and delivered the report on schedule.

Example 3

A Microsoft patch disrupted an Edmonton non-profit's month-end close. We identified the problem, restored data integrity, and implemented a fix the same day.

Local Business Central Support

When a serious problem arises in your Business Central environment, you need someone who understands your system and can respond promptly. Local support means you speak with a person, not a ticket backlog. It means the person you are speaking with already knows how your system is set up and has an understanding of your business. That can mean hours instead of days when it comes to response times.

Frequently Asked Questions

Critical concerns are treated with urgency, usually within a few hours during business hours. We aim to respond to standard issues within 1 business day. Non-urgent requests are scheduled in priority order.

Support is provided during standard business hours, Monday to Friday. For serious production issues outside of business hours, emergency on-call arrangements are available. If after-hours coverage is important to your organisation, we review the available options during the support planning process.

Getting Started with

So tell us what kind of support you need. Today, we’ll ask you about your Business Central environment, its stability, how often you require help, and what your team manages internally. We’ll recommend a support model that suits your position and let you know exactly what that entails before you sign on the dotted line.