How to select the right D365 Business Central implementation partner

Posted July 31, 2024

When you’ve been operating your accounting system or Microsoft Dynamics GP for many years, it is a big decision to move to a new ERP system.

Many companies are transitioning to Microsoft Dynamics Business Central. The evidence is in and it is clear Business Central provides many value-add benefits in one system, including automating routine tasks, and generating smart intelligence and reporting, all leading to more effective decision-making.

The move to cloud-based Business Central is about choosing the right software for your company. However, equally important as choosing the right software is choosing the right partner to help you implement Business Central.

How can you know a good partner from an average one? How do you know if a partner is right for you?

Willing to invest the time required to understand your business.
A good Business Central implementation partner understands that the software is just one part of the equation. Your move to Business Central should never be viewed as just another routine implementation. A good partner takes the time to understand your industry and your business, your pain points, and where you want to be in the future. Their review should be rigorous and happen before any discussion about software. When it comes to implementing complex software, especially an ERP solution, there is no such thing as a cookie-cutter approach.

An active part of your team.
You need a partner that provides thoughtful counsel and advice on customizations and different add-ons that will make Dynamics Business Central truly work for your business. A partner should provide thoughtful counsel and advice, always makes you feel like a priority, and always do what’s right for you and your team.

Demonstrated Business Central implementation experience.
This point may seem obvious, but it is important to remember that Business Central is a relatively new ERP solution from Microsoft. Not every consultant actively works with Microsoft Dynamics products every day. Look for a partner that has multiple Business Central implementations under their belt. Ask for references or case studies of other implementations.

Hands-on and around for the long haul.
Once the implementation is done, the job isn’t over. You need a partner that will support your organization and your team with training, troubleshooting, and responsive ongoing support. Your partner should be ready to put in the time to make sure your team is comfortable with your new ERP and how it works. Ideally, the people who build your system should be the same people providing you with ongoing support, if and when you need it.

If you are thinking about Business Central and exploring different implementation partners, Joesoftware would love the chance to talk with you and show you how we check these boxes and more. We want to learn more about your business, your needs, where you see yourself in the future. Contact us and let’s start the conversation.